TMMP Welcomes new patients
When booking your appointment please advise our staff if you are a new patient to our practice or if booking online, choose New Patient.
As a new patient to our practice, it is important for your GP to have an understanding of your past medical history. Choosing this appointment type will book a longer appointment (30 minutes), ensuring your GP has the appropriate amount of time for your first consultation.
Your doctor may ask to access a copy of your medical record from your previous medical practice if you have more complex medial history. Medical files can be transferred between practices when patients move, please ask our receptionist to send a transfer of records request to your previous practice.
Standard consultationsStandard consultations are 15 minutes long. Patients with booked appointments will be seen before walk-in patients unless it is an emergency. |
Long consultationsLong consultations are 30 minutes long, for more complex issues or if you need to discuss more than 1 issue. |
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Face-to-face and Telehealth Appointments
Appointments can be made via this website, our online booking system, AMS Connect or by phoning 07 5545 1222 from 8am Monday - Saturday. For consistency of care, we encourage you to request an appointment with your usual GP.
A standard appointment is 15 minutes. Longer appointments are available for complex issues or if you have several issues to discuss. Every effort is made to accommodate your preferred time & doctor. However, delays sometimes occur because we give priority to emergencies & ask for your understanding should this occur.
Home Visits
TMMP provides home visits for those unable to attend the practice in person who are registered patients of the practice, there are charges for this service, please ask one of our friendly receptionists for more information.
After Hours
After hours home visits are available for urgent matters for registered patients of the practice. Phone 5545 1222 for the practice after-hours contact details. Fees apply for after-hours doctors' services which will be discussed with you at time of consultation.
Alternatively, you can go to the Gold Coast University Hospital, Beaudesert Hospital, the WiSE walk-in emergency service or any of the private hospitals on the Gold Coast for attention.
Walk-In appointments
Walk-in appointments are available depending on doctor availability. Reception will triage walk-in patients to assess if they need to be seen sooner or offer them the next available appointment.
Emergencies will be triaged by nursing staff.
Workcover consultations
Workcover appointment must be paid for on the day until your claim has been approved and then can be charged to Workcover directly.
If you have an emergency - Phone 000
Telephone Access
Telephone enquiries about your health can be made during business hours. Practice nurses are also available to assist with telephone enquiries. It is also possible for you to speak to a doctor. If the doctor is with a patient a message will be left for them to call you back.
Services Available
Our practice offers a wide range of services including:
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Visiting Services
Our Allied Health services include:
- Psychologists, including Clinical Psychology
- Dietitians
- Echocardiogram service
- Ultrasound service
Test Results
TMMP has a reminder system in place for test results and appointments. If you require follow up, you will receive a text, or we will phone you to make an appointment to discuss your results with your doctor.
Our practice policy is that results can be obtained online via 1800 Medicare app or at the time of an appointment with your doctor. Reception staff do not give results over the phone.
Due to privacy laws we are unable to give information to other persons without your permission. Please speak to our Reception team if you would like to discuss this further
Please make sure TMMP always have your current home and email address & phone numbers.
Electronic Communication
In line with Australian Privacy Principles (APPs), our practice can receive and send information electronically. All correspondence sent to you via email will be password protected as there may be risks associated with sending and receiving private information electronically and we are required to obtain your consent before we send information to you this way. Please be aware that sensitive information may be required to be given face to face.
Please do not contact the practice via email in an emergency but contact the practice by phone.
Requesting Personal Health Information
We are able to request you past health information from your previous medical practice, just ask at reception for a request for transfer of records. You are also able to request your health information be sent to another practice from TMMP.
Fees may apply for this service, please ask staff at the time of request.
Your Privacy and Communication
In line with Australian Privacy Principles (APPs) your medical record is a confidential document. It is the policy of this practice to maintain security of personal information at all times and to ensure this information is only available to authorised members of staff at all times. You can contact our practice for further information regarding our information handling policy.
In carrying out the medical services we provide, we may have collected information about you from other members of the treating team, for example, information provided by a referring doctor. We may also have shared information about you with others, for example, by providing test results, x-rays, reports by your referring doctor. We do this only to the extent necessary for your proper health care. You are generally able to access personal information we hold about you by contacting the surgery. We are happy to discuss any concerns you may have about the handling of your personal information.